Frequently Asked Questions
Everything you need to know about shopping with American Express Fashion.
What shipping methods are available?
We offer standard, express, and overnight shipping options. All orders over $150 qualify for complimentary standard shipping within the United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Refunds will be credited to your original payment method.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and customs processing.
How do I determine my correct size?
Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital wallets like Apple Pay and PayPal.